Shipping Policy

3.1 Purchase procedure
Prerequisites:

By placing an order through this website, the User declares to be of legal age and to have the legal capacity to enter into contracts.
If the User does not provide us with all the information we need, we will not be able to place the order.
Items offered through this website are only available for shipment to Spanish national territory, except Canary Islands, Ceuta and Melilla. All orders are subject to product availability. In the event of difficulties in the supply of products or if there are no items left in stock, we will refund any amount you may have paid.
The procedure for purchasing AUARA products through the Website is as follows: To place an order for Products, the User must follow the purchase procedure set forth on the Website, read and accept these Terms of Use, and select “Checkout and Pay” (the “Order”). AUARA will then send an email to the User confirming that the Order has been accepted (the “Shipping Confirmation”). The contract between the User and AUARA will be finalized once AUARA sends the User the Shipping Confirmation. Only those Products listed in the Order will be covered by the contract.

3.2. Delivery of orders
Orders will be delivered to the delivery address freely designated by the User. AUARA will not assume any responsibility when the delivery of the product or service does not take place as a consequence of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that the delivery cannot be carried out for reasons beyond the control of the shipping company assigned for this purpose, such as the absence of the addressee.

When AUARA foresees that, for some reason, it will not be able to comply with the delivery time corresponding to a specific order, it will promptly inform the User, who may choose to recover the price paid within a maximum period of 14 working days. The delivery period for products purchased by the User through the AUARA website shall be a maximum of 7 working days from the date of actual purchase by the User.

3.3. Price and period of validity of the offer
The prices indicated for each product include, unless expressly indicated otherwise, Value Added Tax (VAT) or other taxes that may be applicable and shall be expressed in Euro currency (€).

The prices shown for each product, unless expressly stated otherwise, include the shipping costs of the product purchased.

Any payment made to AUARA will result in the issuance of an invoice in the name of the User who made the purchase, in the name of the individual or legal entity specified by the User in the “Billing Information” section. The User must request this invoice by emailing hola@auara.org.

For any information regarding the order, the User may contact the logistics provider's customer service by phone at 902 10 10 10 or by email at hola@auara.org.

In any case, you must indicate the order number that was assigned to you and indicated in the email confirming the purchase.