Refund Policy

Legal right to cancel the purchase (return)

Right of withdrawal
According to the applicable regulations, in the event that the User is contracting as a consumer, he may withdraw from the contract (except in the cases established by law) and freely return or exchange the Products delivered at any time within a period of fourteen (14) calendar days from the date of delivery of the same (the "Withdrawal Period").

To this end, the User must inform AUARA of the exercise of its right of withdrawal by completing and sending the "Withdrawal Request" which is sent together with the Order or by returning the Products.

In the event that the User does not decide to make an exchange, AUARA will reimburse the User the amount of the Product together with the shipping costs within the legally established deadlines.

It is also expressly provided that the User shall bear the direct costs of returning the Products and shall be liable for any decrease in the value of the goods returned due to the handling of the goods (except where such handling is necessary to ascertain the nature, characteristics and functioning of the goods).

Once the Withdrawal Period has elapsed, no changes or returns of Products will be accepted. Changes will only be accepted for those Products that may have been defective in accordance with the provisions of paragraph 4.2 below.

Return or replacement of defective products
In the event that the user considers that the product does not conform to the specifications established for that product, he must contact AUARA immediately through an email to the contact address hola@auara.org facilitating the Product data, as well as reporting the defect you have and whether you opt for the return or replacement for an identical product.

The user may return the products, in the place where they were delivered, to a courier that AUARA will send or return the product by its own means. Once the relevant inspection of the returned product has been carried out, AUARA will, within a reasonable time, send an e-mail to the user informing them of the return or replacement of the product (the "Return or replacement decision"). In this case, the return or replacement of the product shall be made as soon as possible and, in any case, within fourteen (14) calendar days following the date of dispatch of the decision to return or replace.

In the event of the return or replacement, AUARA shall reimburse the user in full the price of the product including shipping charges, in any case, within fourteen (14) days of the return or replacement decision. If the user has opted for substitution, AUARA will run with all shipping costs.

Provisions common to returns
The user must fulfil the following requirements to make use of the right of withdrawal, as well as to be able to make returns and replacement of products:

In order to organize the collection of the product, the user must previously to exercise this right, the user must send to AUARA by means of e-mail addressed to hola@auara.com; Duly completed, the "Request for withdrawal" that is delivered along with the order.
(ii) The user may certify the exercise of the right of withdrawal in any form admitted in law, considering in any case validly exercised by the return of the product;
(iii) The product must be returned in the same condition as in which it was received. AUARA will not reimburse any amount if the product has suffered any damage, so the user must be careful with the product while in possession; And
(iv) The return shall be made in the same means of payment as the user used to pay the product.